1. Information Collection:

1. 1.1 Personal Information: We may collect personal information such as

   • Personal identification - Name, Date of birth, Gender.
   • Contact information – Address, Phone Number, Email.
   • Health information – Medical condition
   • Emergency contact information
   • Travel documents
   • Consent forms and waiver

2. 1.2 Payment Information:

   If payment is required for enrolment in programs, we may collect payment information such as credit card details or billing information to process payments.

3. 1.3 Participant Feedback:

   We may collect feedback or testimonials from participants regarding their experiences in our programs. Participation in feedback surveys is voluntary.

2. Information Use:

• Safety and Communication: Personal information collected is used to ensure the safety of participants during activities and to communicate important information regarding program.
• Program Improvement: Participant feedback may be used to improve the quality of our programs and services.
• Marketing and Promotions: With your consent, we may use your contact information to send promotional materials or updates about upcoming programs, events, or special offers. You may opt out of marketing communications at any time.

3. Information Sharing:

• Third-Party Service Providers: Sharing personal information with third-party service providers who assist us in operating our programs, processing payments, or delivering services will be done after prior permission. These service providers are contractually obligated to protect the confidentiality of personal information, they may only use it for specified purposes and not share the details further.
• Legal Compliance: We may disclose personal information if required to do so by law or in response to valid legal requests, such as court orders, or government investigations.

4. Data Security:

• We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
• While we strive to protect personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of personal information.

5. Data Retention:

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. When personal information is no longer needed, we securely dispose of it in accordance with applicable regulations.

6. Rights of individual:

Individuals can access and request correction of their personal information. Consent for the use of information can be withdrawn at any time.

7. Consent:

Users can cancel the trip as per the specified timeline before the date of trip. A portion of the booking amount may be deducted as outlined in the cancellation policy.

8. Refund Policy:

1. 8.1 Refunds are subject to company's policy. Refunds for cancellation are provided as per the specified timeline before the trip, with a deduction as outlined in the cancellation policy.

2. 8.2 Cancellation Policy

   • More than 30 days before the program start date:
     Refund: 90% of the total amount paid.
     Deduction: 10% administrative fee.
   • 15 to 30 days before the program start date:
     Refund: 75% of the total amount paid.
     Deduction: 25% administrative fee.
   • 10 days before the program start date:
     Refund: 50% of the total amount paid.
     Deduction: 50% administrative fee.
   • Less than 5 days before the program start date or no-show:
     Refund: No refund will be provided.

   Note: The above deductions are to cover administrative and operational costs incurred by the company.

3. 8.3 Refund Process

   • Refunds will be processed to the original payment method used during booking.
   • The refund process will be initiated within 7 business days from the date of cancellation confirmation.
   • It may take an additional 5-7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

9. Updates to Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify participants of any material changes to the Policy by posting the updated version on our website or sending a notification via email.

10. Equipment Buy and Hire Policy:

Offbeat Treks may offer equipment for hire or purchase. Users are responsible for the proper use and return of hired equipment as per the outlined terms.

11. Dispute Resolution Policy:

1. Offbeat Treks is committed to resolving all disputes fairly, promptly and transparently. Any individual or entity who has experienced a problem or disagreement with our services is encouraged to reach out to us at the earliest. We value feedback and aim to address concerns in a constructive manner that maintains trust and professionalism.
2. • Disputes must be reported in writing to info@offbeattreks.com within 7 days of the incident or event.
   • The complaint should include the full name, contact information, trek details (location and date) and a clear description of the issue.
   • Our team will acknowledge the complaint within 48 hours and initiate an internal review.
   • A detailed response or proposed resolution will be shared within 10 business days after gathering relevant facts and accounts.
   • If the resolution is unsatisfactory, either party can request a mediation process with a neutral third party, agreed upon by both sides.
   • Mediation may take place virtually or in-person, preferably in Uttarakhand and both parties are expected to cooperate in good faith.
   • If any dispute or issue arises that cannot be resolved through mediation, it shall be settled by the courts located in Dehradun, Uttarakhand. All parties agree that only the courts in Dehradun will have the authority to handle such matters. This policy shall be governed by the laws of India.
   • The arbitration will be held in Dehradun, conducted in English and the decision of the arbitrator will be final and legally binding.
   • All information and communication related to the dispute will be kept confidential throughout the process.
   • This policy does not override or limit any consumer rights provided under applicable Indian laws.
   • Offbeat Treks reserves the right to update or amend this policy, and such changes will be duly communicated.

   Note: The above deductions are to cover administrative and operational costs incurred by the company.

12. Contact Information:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info@thebacktobasics.com.